Abby Connect

Each call record contains key information about the caller, the conversation, and how the call was handled.

Reviewing Call Records

Messages are created when Abby takes a message for a caller instead of transferring the call. You can review these messages directly in the Abby portal or AbbyGo mobile app.

Reviewing Messages

Reviewing Voicemails

Live chat records are available in both the Abby Connect portal and the AbbyGo mobile app.

Reviewing Live Web Chats

Voicemail allows callers to leave a recorded message when a call is routed to a voicemail box.

Voicemail behavior depends on your call handling configuration.

Voicemail Handling

You can rate any call, message, or chat interaction directly from the Abby portal or the AbbyGo mobile app. Ratings and comments allow you to provide feedback on specific interactions…

Rating Activities & Submitting Feedback

Call Tags help categorize and organize calls handled by Abby. Tags allow you to quickly understand the purpose of a call and filter activity inside your portal.

Call Tags are…

Understanding Call Tags

You can export activity records from Abby Connect to analyze communication history, track performance, or share data with your team.

Exports allow you to download detailed information about calls, messages,…

Exporting Activity Reports

AI Sentiment Ratings help you quickly understand how a caller felt during a conversation.

Understanding AI Sentiment Ratings

Global Search allows you to quickly find specific interactions across your Abby Connect account without manually browsing activity logs.

Global Search

Understand how to review call activity, message details, recordings, summaries, and interaction history inside your Abby portal.

Reviewing Activities

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.