Default Call Tags
New Abby accounts start with several standard tags, including:
New Client – A caller interested in becoming a new customer.
Current Client – An existing customer calling for support or service.
Upset Caller – A caller expressing frustration or dissatisfaction.
These tags help you quickly identify important conversations.
Custom Call Tags
You can request custom Call Tags to better match your business needs.
Examples include:
Sales Lead
Appointment Request
Billing Question
Technical Support
Custom tags allow you to organize calls based on the types of interactions your business receives.
To request new tags, contact [email protected].
How Call Tags Are Used
Call Tags help you:
Filter call activity in the portal
Identify high-priority conversations
Track call trends
Review AI call classification
Tags appear in the Activities section of the Abby portal, within individual call records, and exported reports.