Selecting Activities to Export
Before exporting, you can choose which activity records to include.
You can export activities from any section in Activities, including:
All Activities
Human Receptionist Calls
AI Receptionist Calls
Outgoing Calls
Messages
Chats
Abby Answered SMS
Voicemails
To select records:
Use the checkbox next to each activity to select individual records.
Use the top checkbox menu to:
Select All – selects every activity currently visible
Select Page – selects only the activities on the current page
Clear All – removes your selection
Once records are selected, additional actions appear at the top of the page.
Exporting the Selected Activities
After selecting activities:
Click Export
Abby will generate a downloadable report containing the selected records.
The exported report includes detailed information depending on the type of activity.
What Information Is Included in Exports
The fields included in the export vary based on the activity type.
Call Activity Reports
Exports for AI Receptionist calls and Human Receptionist calls include:
Start Time – when the call began
Caller Info – caller name (if captured) and phone number
Answered By – AI or the name of the receptionist
Direction – incoming or outgoing
Billable Minutes – minutes used for human receptionist plans
AI Billable Minutes – minutes used for AI receptionist calls
Ring Time – how long the call rang before being answered
Talk Time – length of the conversation
Transferred Info – the contact or number the call was successfully transferred to
Link to Activity – direct link to the activity record in the portal
Notes – internal notes captured during the call
Sentiment Rating – Positive, Neutral, or Negative classification based on caller language
Call Tags – category assigned to the call
If the Transferred Info field is blank, the call was not transferred to a contact or voicemail.
Message Reports
Exports for messages taken during calls include:
Date – when the message was sent
Contact Info – caller name (if captured) and phone number
Sent To Info – email addresses and phone numbers the message was delivered to
Link to Activity – link to the message record in the portal
Notes – the message content collected during the call
Outgoing Call Reports
Outgoing calls are not recorded due to telecommunications recording regulations, but activity records are still available.
Exports include:
Start Time
Caller Info
Answered By (the number dialed)
Direction
Billable Minutes
AI Billable Minutes
Ring Time
Talk Time
Transferred Info
Link to Activity
Chat Reports
Exports for Live Web Chat conversations include:
Date
Category
Link to Activity
Notes
Chat categories include:
Lead
A visitor interested in your services who identifies themselves as a potential new customer or patient.
Actionable Support
An existing customer requesting follow-up, assistance, or a callback.
Non-Actionable Support
An existing customer whose question was answered during the chat.
Spam
Chats identified as bots, prank messages, or single-interaction chats.
Spam chats are not billable.
Voicemail Reports
Exports for voicemails include:
Created Time
Caller Number
Voicemail Box
Duration
Recording Link
Link to Activity
Why Export Activity Reports?
Exporting activity data can help you:
Review call performance and receptionist activity
Track communication trends
Share records with your team
Analyze customer interactions
Maintain internal records of client communications
Reports can also be filtered by activity type before exporting to focus on the data most relevant to your business.