If a caller leaves a voicemail instead of speaking with a receptionist, the voicemail will appear in your Activities section. From here, you can listen to the recording, review the transcript (if enabled), and add internal notes.
Voicemails are available in both the Abby Connect portal and the AbbyGo mobile app.
Where to Find Voicemails
Open Activities → Voicemails to view all voicemail messages received for your account.
The voicemail list shows:
Caller Number – The phone number that left the voicemail
VM Box – The voicemail inbox the message was received in
Duration – Length of the voicemail
Transcription – A preview of the voicemail message (if transcription is enabled)
My Notes – Internal notes you add to the voicemail
Date – When the voicemail was received
Selecting a voicemail opens the full voicemail details.
Voicemail Details
When viewing a voicemail, you can:
Play the voicemail recording
View the caller’s phone number
See the voicemail duration
Add internal notes
Read the voicemail transcript (if enabled)
Playback controls allow you to pause, skip forward/backward, and adjust playback speed.
Voicemail Transcription (Optional Add-On)
Voicemail transcription converts voicemail recordings into readable text so you can quickly understand the message without listening to the recording.
This feature is available as an add-on:
Auto VM Transcription — $12.99/month
Additional Auto VM Transcription — $6.49/month
If transcription is enabled on your account, a Voicemail Transcription tab will appear when viewing voicemail details.