Abby Connect

Abby (AI Receptionist and Human Receptionist) ensures you receive important updates whenever a message or voicemail is created.

These notification settings are configured per contact in your portal.

Message & Voicemail Notifications

This feature helps ensure important callers receive consistent, priority treatment.

Known Callers (VIP Callers)

If you receive unwanted calls, Abby allows you to block specific numbers so they no longer reach your AI or human receptionist.

Blocking Callers

Abby can help you manage unwanted sales or marketing calls based on how your call handling is configured.

Managing Solicitation Calls

Abby can send automated text messages to callers after a call, depending on your service and configuration.

These messages are one-way only and do not accept replies.

Sending Text Messages to Callers

Transfer numbers are the phone numbers Abby uses to connect callers to you or your team.

Each contact can have up to three transfer numbers, which Abby will attempt in…

Transfer Numbers

Whether you prefer a warm introduction or a direct connection, your transfer type determines how Human or AI receptionists handles each call.

Transfer Types

Abby Connect is designed to support multiple incoming calls at once. How those calls are handled depends on your service setup.

Handling Multiple Simultaneous Calls

If a team member is out for the day (or any period of time), there are different ways to manage how their calls are handled depending on your service.

Managing Call Handling When a Team Member Is Unavailable

Call Handling determines what happens when someone calls your business.

Call Handling & Routing

Save this number! Your Abby receptionist — human or AI — will always call you from our dedicated line: 866-499-1123.

What Number Abby Uses for Call Transfers

FAQs help Abby answer common questions from callers without needing to transfer the call or take a message. By adding FAQs to your account, you can ensure both your AI…

Managing FAQs

Learn how to control how calls are routed and customize Abby’s behavior to fit your business needs.

Call Routing & Handling

Find answers and get help from Intercom Support and Community Experts

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