Live Receptionist Services
If your account includes live receptionists:
Multiple receptionists can answer different calls at the same time.
Each caller is handled in a separate conversation.
Receptionists can collect information, schedule appointments, transfer calls, and send messages independently.
AI Receptionist Service
If your account includes the AI Receptionist:
The AI can answer multiple calls simultaneously
Each caller receives a full, separate interaction
Scheduling, messaging, and transfers are processed separately for each call.
One AI conversation doesn't interfere with another.
Appointment Scheduling During Simultaneous Calls
If multiple callers attempt to schedule appointments at the same time:
Availability is checked in real time
Once a time slot is booked, it's no longer available
Double-booking is prevented based on your scheduling rules and connected calendar.
Summary
If multiple calls ring in at once, Abby Connect doesn't limit your business to a single active conversation. Each call is handled independently based on your service configuration and availability rules.
If you have questions about how your specific account is configured, contact Client Support for assistance.