When Abby transfers a caller to you, the call will come from the same Abby Connect number every time:
866-499-1123
This applies to both AI Receptionist and Human Receptionist transfers.
Why Abby Uses a Dedicated Number
Using a consistent number helps ensure transfers work reliably.
Consistency
You’ll always know when Abby is calling with a transfer.
Spam Prevention
Using the same number helps reduce the chance of calls being flagged as spam.
Faster Recognition
Once saved in your phone, you can immediately recognize when a call is coming from Abby.
Save the Number to Your Contacts
We recommend saving this number in your phone as:
Abby Receptionist
Abby Call Transfer
or
Abby Connect
This helps ensure you recognize important transfers immediately.
Does the Transfer Number Ever Change?
No. Abby always calls from:
866-499-1123
This remains the same for both AI and human receptionists.
Tip
If you miss a transfer, you can check the call activity log in your Abby Portal or AbbyGo app to see the call details.