What Are Known Callers?
Known Callers (also called VIP Callers) let your receptionist team recognize and prioritize frequent or high-value callers the moment they call in. This ensures a personalized, efficient experience every time.
How It Works
Provide a Caller List
Share a list of your frequent or VIP callers with our Client Success Team.
Include:Caller’s name
Phone number or preferred contact method
Any special notes or instructions (e.g., “Always transfer to Sarah,”).
We Add Them to Your Profile
Our team adds these callers to your account so receptionists can recognize them immediately.Personalized Greeting and Handling
When one of your Known Callers reaches out, receptionists:Greet them by name
Follow your specific instructions
Handle their call quickly and accurately
Our receptionist see this:
Benefits
VIP Experience: Frequent callers skip introductions and get straight to what they need.
Faster Call Handling: Receptionists can prioritize these calls for quicker routing.
Consistent Service: Every call feels personal — no need for callers to repeat information.
How to Set It Up
Email your list of Known Callers to [email protected]
Include any preferences or notes so we can ensure a smooth setup!