AI Receptionist Accounts
AI Receptionist users can configure texting directly in the portal using the Send Text (SMS) action.
How It Works
When a call type includes the Send Text (SMS) action:
The AI completes the call.
The configured message is sent automatically.
The caller receives the text shortly after the call ends.
Text messages are sent from an Abby SMS number and do not accept replies.
How to Set It Up
Go to your AI Call Handling Diagram.
Edit the call type where you want a text sent.
Add the Send Text (SMS) action.
Enter your message content.
Save your changes.
The message will now send automatically when that call type is triggered.
Live Receptionist Accounts
For Live Receptionist services, automated caller texts must be configured by Abby.
To enable texting:
Email [email protected] and include:
The exact text message content you want sent
Confirmation of which call types should trigger the message
Text messages must be plain text only. Images, graphics, or attachments are not supported.
Once configured, the message will send automatically based on your defined call handling instructions.
Important Notes
Text messages are one-way and cannot receive replies.
Texts are only sent when configured in your call handling.
This feature is separate from internal SMS message notifications sent to your team.
Common Use Cases
Sending scheduling links
Providing next steps after intake
Sharing instructions or follow-up details
Confirming someone will reach out