Abby is one flexible answering service that can handle calls using AI, human receptionists, or both.
You choose a plan based on how many Abby Minutes your business needs each month. Your Abby Minutes can be used across AI and human receptionist answering based on how your calls are configured.
Abby Service Plans
Plan | Monthly Price | Included Abby Minutes | Additional Usage Rate |
Starter | $165 | 50 | $3.29 per Abby Minute |
Essential | $329 | 100 | $3.29 per Abby Minute |
Professional | $599 | 200 | $2.99 per Abby Minute |
Growth | $1,380 | 500 | $2.76 per Abby Minute |
Enterprise | Custom | 1,000+ | Contact us for pricing |
If you use more than the Abby Minutes included with your plan, additional usage is billed at your plan’s additional usage rate.
How Abby Minutes Work
AI and human receptionist calls use Abby Minutes differently:
Human receptionist calls: 1 minute uses 1 Abby Minute
AI-handled calls: 1 minute uses ½ an Abby Minute
For example, 100 minutes of calls handled entirely by AI would use 50 Abby Minutes.
A single call may also include both AI and human receptionist handling. In that case, each portion of the call is counted at the rate for whoever handled it.
For a complete explanation of how usage is calculated, see Understanding Abby Minutes.
What Every Plan Includes
Every Abby plan includes:
AI and human receptionist answering
24/7 answering coverage
Abby Minutes that can be used across AI and human-handled calls
Access to the Abby portal
Studio call handling setup
Knowledge Base FAQs
Contacts and call routing
Call, message, and activity history
Client Support and Help Center access
Depending on your setup, Abby can:
Answer calls
Collect caller information
Transfer callers
Take and send messages
Send text messages to callers
Schedule appointments
Route calls to voicemail
Handle different types of calls in different ways
Questions on Human-Handled Calls
The number of questions Abby can collect during a human-handled call depends on your plan.
Plan | Questions per Human-Handled Call |
Starter | 5 |
Essential | 5 |
Professional | 10 |
Growth | 15 |
Enterprise | 15 |
AI-handled calls can include unlimited questions for more detailed automated intake.
No Setup Fee
There is no setup fee to start using Abby.
Optional add-ons or custom solutions may have separate setup or service charges. Any additional costs will be shown or discussed before they are added to your account.
Free Trial
New accounts begin with a free trial so you can try Abby before your paid plan starts.
The trial includes:
14 days of access
Up to 500 minutes
AI and human receptionist answering
24/7 answering coverage
The trial ends after 14 days or when all 500 trial minutes have been used, whichever happens first.
When the trial ends, your selected paid plan begins and the payment method on file is charged automatically.
For more information, see Signing Up for Abby.
Add-Ons
Optional add-ons are available for businesses that need additional companies, locations, phone numbers, or communication tools.
Add-ons are priced separately from your monthly Abby plan.
For available options and pricing, see Abby Add-Ons.
Live Web Chat
Live Web Chat is a separate Abby service and is not included with Abby answering plans.
Live Web Chat usage is tracked separately from Abby Minutes.
For more information, see Live Web Chat.
HIPAA-Enabled Accounts
Abby supports HIPAA-compliant call handling for eligible accounts.
HIPAA-enabled accounts use human receptionist answering only because AI answering is not currently HIPAA-compliant.
Since these calls are handled by human receptionists, each minute uses 1 Abby Minute.
For more information, see HIPAA at Abby.
Not Sure Which Plan Is Right?
The right plan depends on your expected call volume, how you want your calls handled, and how much information Abby needs to collect during human-handled calls.
For help selecting a plan, call 877-303-5757 or email [email protected].