Abby’s Usage Notifications keep you informed when your monthly receptionist minutes approach their limit — so you can plan ahead, avoid overages, and stay in control of your account.
What Usage Notifications Do
Usage notifications trigger when your plan usage reaches:
75% of your included monthly minutes
100% of your included monthly minutes
You’ll receive an email alert letting you know how much time you’ve used and how many minutes remain in your plan cycle.
These notifications are account-wide — meaning all recipients you specify will receive the same alert for your company account.
Where to Find It
Log in to your Abby Connect Portal.
Go to Settings → Notifications.
Find the Usage Notifications section.
Toggle on to enable usage alerts.
Confirm or update the email recipients listed.
Best Practices
Monitor usage early: Enabling 75% alerts helps you take action before running out of minutes.
Add key team members: Include your billing contact or account manager to ensure someone always receives the notice.
Check your plan cycle: Your usage resets automatically each billing cycle — you can see your current cycle on your Dashboard.
Troubleshooting
Didn’t receive the alert?
Double-check that your email address is listed correctly under My Profile → Contact Info.
Make sure notifications are enabled under Settings → Notifications → Usage Notifications.
Check your spam folder or whitelist @abbyconnect.com.
Related Articles
Account Notifications Overview – See all available notification types.
Call Details Notifications – Get real-time alerts for inbound and outbound calls.
Recurring Activity Reports – Receive automated summaries of your receptionist activity.