Abby’s Call Details Notifications send real-time alerts whenever your AI or live receptionists handle a call. You’ll see who called, when the call was answered and completed, and a short call summary — right in your inbox or phone.
What Call Details Notifications Do
These alerts help you keep track of calls without needing to log into the portal.
You’ll see:
Caller ID and time of call
Which receptionist handled it
The call summary written by your live or AI receptionist
A direct link to the full activity record in your portal
You can choose to receive notifications for:
Incoming Calls – from clients, leads, and other callers
Outbound Calls – made by your live receptionists
You can also decide whether to receive alerts when calls are:
Answered
Completed
Or both
Where to Find It
Log in to your Abby Connect Portal or AbbyGo mobile app.
Go to Settings → Notifications.
Under Call Details Notifications, choose:
Which calls you’d like to be notified about (Incoming, Outgoing, or Both)
When to be notified (Answered, Completed, or Both)
How to receive notifications:
Email – detailed message with full call summary and activity link
Text (SMS) – short version of the call details
Push Notification – instant alert through the AbbyGo mobile app
Add or confirm your notification recipients.
What Notifications Look Like
Email Example
Emails come from [email protected] and include all key call details:
Text Example
Texts come from (702) 829-5059 and show a concise version of the same information:
Note:
The details included in each alert depend on your notification type:
Answered notifications show only that the call was received and who answered.
Completed notifications include full call details, such as duration and call summary.
If you want to see outcomes and summaries, make sure you enable notifications for Completed calls.
Use Cases
Client Awareness – Stay informed about all receptionist-handled calls without needing to log in.
Real-Time Updates for Managers – Keep an eye on team performance and call activity.
Sales Follow-Up – Get instant alerts so your team can follow up with leads right away.
Customer Support – Track support calls and ensure quick responses.
User Customization – Adjust notification preferences to receive updates the way that works best for you.
Operational Transparency – Keep stakeholders informed, promoting trust and confidence in your
Related Articles
Account Notifications Overview – See all available notification types.
Usage Notifications – Track your plan’s minute usage and avoid overages.
Recurring Activity Reports – Get scheduled summaries of your calls and messages.