Abby Connect

The Contacts section allows you to manage the individuals and departments Abby can transfer calls to or send messages for.

Each contact has its own phone numbers, availability settings, and…

Managing Contacts (Add, Edit, Delete)

Your Contact Status tells Abby when to transfer calls to you and when to hold them.

This applies to both AI and Live Receptionist services, with some differences noted below.

Contact Status & Availability

Setting 24/7 Availability for Contacts

How to make Abby recognize and transfer callers who ask for an extension.

Using Extensions with the AI Receptionist

Control who receives calls and when they’re available. Manage contact settings, availability rules, and coverage behavior.

Managing Contacts & Avaialbility

Find answers and get help from Intercom Support and Community Experts

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