By default, contacts are Unavailable. Abby will only attempt transfers when a contact is marked Available.
If you want a contact to be available 24/7, you’ll set a recurring availability schedule that covers the full day.
How to set a contact to 24/7 Available
Go to Account → Contacts.
Select the contact and click Edit.
Open the Call Handling tab.
In the Recurring Status section, create (or edit) a recurring status:
Status: Available
Start time: 12:00 AM
End time: 11:59 PM
Recurrence: Daily
Click Save.
Repeat for each contact who should be available at all times.
Important notes
If a contact has no recurring Available status, they will remain Unavailable by default.
Temporary status changes (like marking someone unavailable for a meeting) will override the recurring schedule while active.