Abby Connect

You can choose AI or human call coverage by time of day—custom forwarding or hybrid setups offer flexible options.

Managing AI Call Coverage: 24/7 or Custom Hours

Remove scheduled statuses from contacts to allow 24/7 call transfers—update settings in the Call Handling tab under Accounts.

Setting 24/7 Availability for Contacts

Configure and maintain AI-related account settings, user roles, contact preferences, and system availability.

AI Receptionist Account Management

Find answers and get help from Intercom Support and Community Experts

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