By default, your AI receptionist is available 24/7. However, if you prefer limited AI coverage or a mix of human and AI support, there are two flexible options available.
Option 1: Custom Forwarding
How it works: You control when calls are forwarded to the AI.
Example: Forward calls to AI only after business hours.
During business hours, your team answers calls directly.
This setup gives you full control over when the AI is active. You can configure your forwarding hours with your phone carrier directly.
Option 2: AI/Human Hybrid Setup
How it works: You designate specific hours for human receptionists and others for AI.
Example: Humans answer calls 9am – 5pm, AI handles evenings and weekends.
Submit a ticket with your preferred schedule, and our Tech Team will configure it.
Note: This still provides 24/7 coverage, but not 24/7 AI. You must also have an active human receptionist package to use a hybrid setup.