Some Abby clients are assigned a Dedicated Client Success Manager (CSM) who serves as an ongoing point of contact for their account.
A Dedicated CSM becomes familiar with your business, how you use Abby, and your account configuration so they can provide more personalized guidance over time.
What Your Client Success Manager Can Help With
Your Dedicated CSM can assist with:
Account updates and service adjustments
Reviewing and optimizing call handling
Questions about Abby features or configuration
Reviewing usage and account needs
Helping you get more value from your Abby setup
Coordinating additional support for more complex requests
Your CSM can also help determine when a request needs assistance from another Abby team.
If You Have a Dedicated CSM
If your account includes a Dedicated Client Success Manager, they will contact you directly and serve as your primary point of contact for ongoing account guidance.
For routine questions, technical issues, or requests that need immediate assistance, you can still use Abby Client Support.
If You Do Not Have a Dedicated CSM
You do not need a Dedicated CSM to receive help with your Abby account.
Client Support can assist with questions, account changes, configuration, and troubleshooting.
For available support options, see Contact Client Support.
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