You can submit feedback through the Abby portal to share ideas about how Abby could be improved.
Use this option for broader product feedback, such as feature requests, suggestions, and ideas for new capabilities.
What to Use Feedback For
The feedback option is intended for:
Feature requests
Product improvement ideas
Suggestions for new capabilities
General product feedback
Your submission is sent to the Abby team for review.
How to Submit Feedback
To submit feedback:
Log in to the Abby portal.
Go to Account > Advanced
Enter your comment, suggestion, or idea into Send Feedback.
Select Submit.
Tips for Helpful Feedback
When possible, include:
A clear description of your idea or suggestion
What you are trying to accomplish
The problem or limitation you are experiencing
How the proposed change could improve your workflow
Providing specific context helps the Abby team better understand your request and evaluate potential improvements.
Feedback About a Specific Interaction
If your feedback is about a particular call, message, or Live Web Chat conversation, you can submit it from that activity instead.
Activity ratings allow you to rate the specific interaction and provide comments about how it was handled.
For instructions, see Rating Activities & Submitting Feedback.
If You Need Help
For troubleshooting, account changes, or other assistance, see Contact Client Support.
Helpful Articles
Rating Activities & Submitting Feedback
Contact Client Support