If you need help with your Abby account, Client Support is available to assist with questions, account changes, troubleshooting, and configuration.
Choose the support option that best fits what you need.
Chat with Support
For quick questions or help while you're working in the Abby portal, use the chat option available in your account.
The chat assistant, Bee, can answer many common questions using information from the Abby Help Center.
If Bee cannot resolve your request, your conversation can be transferred to a human support representative.
Email Client Support
For detailed questions, account changes, or issues that require screenshots or other supporting information, email:
Email is especially helpful when you need to explain a problem in detail or provide files, screenshots, or examples.
Call Abby
For urgent questions or assistance that is easier to discuss by phone, call:
(877) 303-5757
Get Help With Account Changes
Many account settings can be managed directly in the Abby portal.
If you're unsure how to make a change, cannot complete the change yourself, or would like help reviewing your setup, Client Support can assist.
Examples may include:
Updating call handling or routing
Updating contacts or transfer information
Adjusting account or notification settings
Reviewing how your Abby setup is configured
Troubleshooting unexpected call behavior
Making changes that are not available for self-service in the portal
Use the Abby Help Center
For questions you may be able to resolve yourself, search the Abby Help Center for setup guides, feature explanations, and troubleshooting steps.
The Help Center is available at help.abby.com.
What to Include When Contacting Support
Providing the right information can help the support team understand your request more quickly.
When applicable, include:
A brief description of what you need help with
The feature or area affected, such as call handling, the portal, scheduling, or an integration
What happened and what you expected to happen
Screenshots or attachments showing an error or unexpected behavior
Your business name or account email
Examples of affected calls or activities, when relevant
Product Feedback and Feature Requests
If you want to suggest a new feature or share general product feedback rather than request support, see Submitting Feedback.
Dedicated Client Success Managers
Some Abby clients also have a Dedicated Client Success Manager who serves as an ongoing point of contact for their account.
To learn more, see Dedicated Client Success Managers.
Helpful Articles
Dedicated Client Success Managers
Submitting Feedback