This directory lists common call forwarding activation and deactivation steps for major wireless, VoIP, and landline providers.
Use this article after you’ve decided to forward calls to Abby and have your Abby phone number ready.
If you need help understanding call forwarding first, see Call Forwarding Setup Guide.
Before You Use This Directory
Have your Abby phone number ready before activating forwarding.
You can find your Abby phone number in the bottom left corner of the portal.
These instructions are provided as a general reference. Forwarding codes and settings may vary by carrier, plan, region, or phone system. If a code does not work, confirm with your provider that call forwarding is enabled on your plan and ask which forwarding method they support.
Wireless Carriers
Provider | Activate forwarding | Deactivate forwarding | Notes |
AT&T Wireless | Dial | Dial |
|
Boost Mobile | Dial | Dial | Available on select plans only. |
Cricket Wireless | Dial | Dial | Some prepaid tiers may restrict call forwarding. |
Metro by T-Mobile | Dial | Dial | Call forwarding must be enabled on your plan. |
T-Mobile Wireless | Dial | Dial |
|
Verizon Wireless | Dial | Dial |
|
VoIP & Landline Providers
Spectrum / Charter
To activate by phone:
Dial
*72.Enter your Abby phone number.
Wait for the confirmation tone.
Hang up.
To deactivate:
Dial
*73.Wait for confirmation.
To activate online:
Log in to Spectrum Voice Online Manager.
Go to Settings → Call Forwarding.
Enter your Abby phone number.
Save your changes.
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Cox Communications
To activate by phone:
Dial
*72.Enter your Abby phone number.
Press
#.Wait for confirmation.
To deactivate:
Dial
*73.
To activate online:
Log in to Cox Business MyAccount.
Go to Voice Tools → Call Forwarding.
Add your Abby phone number.
Save your changes.
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CenturyLink
To activate:
Dial
*72.Enter your Abby phone number.
Wait for the confirmation tone.
Hang up.
To deactivate:
Dial
*73.
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RingCentral
To set up forwarding in the admin portal:
Log in to your RingCentral Admin Portal.
Go to Phone System → Auto-Receptionist → Call Handling & Forwarding.
Add your Abby phone number as a forwarding destination.
Save your changes.
Tips & Troubleshooting
Always test after setup
After enabling call forwarding, call your regular business number from another phone to confirm the call routes to Abby.
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Confirm your plan supports forwarding
Some wireless, VoIP, and landline plans restrict call forwarding or charge extra for forwarded calls. If forwarding fails, check with your provider to confirm that call forwarding is enabled on your plan.
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Wait for confirmation
When using forwarding codes, always wait for the confirmation tone or message before hanging up.
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Try adding a leading 1 for toll-free numbers
Some carriers require a leading 1 when forwarding to toll-free numbers.
If forwarding fails, try entering the number as:
1 + your Abby phone number
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International numbers may need extra support
Some international carriers may not allow forwarding to a toll-free number. If you have an international number, contact Abby support before going live so we can help confirm the right number to use.
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Still not working?
If you’re unsure which number to use or forwarding is not working as expected, contact Abby support.