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Common Carrier Forwarding Instructions

Use this guide to forward your calls from your existing phone provider to your Abby Connect forwarding number.

Updated over 3 weeks ago

Have your Abby-assigned forwarding number ready before you start.

Verizon Wireless

Activate Call Forwarding

  1. On your Verizon phone, dial:
    ​*72 + [Your Abby Forwarding Number]

  2. Press Call.

  3. You should hear a confirmation tone or message, then the call will end.

Deactivate Call Forwarding

  1. Dial: *73

  2. Press Call.

  3. Wait for the confirmation tone/message.

AT&T Wireless

Activate Call Forwarding

  1. Dial:
    ​*21* + [Your Abby Forwarding Number]#

  2. Press Call.

Deactivate Call Forwarding

  1. Dial: ##21#

  2. Press Call.

Note: Compatible with most prepaid and postpaid AT&T plans.

T-Mobile Wireless

Activate Call Forwarding

  1. Dial:
    ​*21* + [Your Abby Forwarding Number]#

  2. Press Call.

Deactivate Call Forwarding

  1. Dial: ##21#

  2. Press Call.

Metro by T-Mobile

Activate Call Forwarding

  1. Dial:
    ​*72 + [Your Abby Forwarding Number]#

  2. Press Call.

Deactivate Call Forwarding

  1. Dial: *73

  2. Press Call.

Note: Call forwarding must be enabled on your plan.

Cricket Wireless

Activate Call Forwarding

  1. Dial:
    ​*21* + [Your Abby Forwarding Number]#

  2. Press Call.

Deactivate Call Forwarding

  1. Dial: ##21#

  2. Press Call.

Note: Some prepaid tiers may restrict call forwarding.

Boost Mobile

Activate Call Forwarding

  1. Dial:
    ​*72 + [Your Abby Forwarding Number]#

  2. Press Call.

Deactivate Call Forwarding

  1. Dial: *73

  2. Press Call.

Note: Available on select plans only.

💻Common VoIP & Landline Providers

Spectrum (Charter)

Activate Call Forwarding (Phone)

  1. Dial: *72

  2. Enter your Abby forwarding number.

  3. Wait for the confirmation tone, then hang up.

Deactivate

  • Dial: *73

Activate Online

  1. Log in to Spectrum Voice Online Manager.

  2. Go to Settings → Call Forwarding.

  3. Enter your Abby forwarding number and save.

Cox Communications

Activate Call Forwarding (Phone)

  1. Dial: *72

  2. Enter your Abby forwarding number.

  3. Press # and wait for the tone.

Deactivate

  • Dial: *73

Activate Online

  1. Log in to Cox Business MyAccount.

  2. Go to Voice Tools → Call Forwarding.

  3. Add your Abby forwarding number.

CenturyLink

Activate Call Forwarding

  1. Dial: *72

  2. Enter your Abby forwarding number.

  3. Wait for the confirmation tone, then hang up.

Deactivate

  • Dial: *73

RingCentral

Set Up via Admin Portal

  1. Log in to your RingCentral Admin Portal.

  2. Go to Phone System → Auto-Receptionist → Call Handling & Forwarding.

  3. Add your Abby forwarding number as a forwarding destination.

  4. Save your changes.

💡 Tips & Troubleshooting

  • Always test after setup
    After enabling call forwarding, call your original number to confirm the call routes to Abby Connect.

  • Plan limitations
    Some wireless and VoIP plans restrict call forwarding or charge extra. If forwarding fails, check with your provider to confirm that call forwarding is enabled on your plan.

  • Wait for confirmation
    When using star codes (like *72 or *21*), always wait for the confirmation tone or message before hanging up.

  • Need help?
    If you’re unsure which number to use or your forwarding isn’t working as expected, reach out to us at [email protected] or ask for a human through the portal widget!

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