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Call Forwarding Setup Guide

Call forwarding routes incoming calls from your business number to your Abby Assigned Phone Number so Abby can answer on your behalf. Most clients use call forwarding to go live quickly without changing their number.

Updated over 3 weeks ago

Before You Start

Have your Abby Assigned Phone Number ready.

You can find it at the top of your portal or on your Dashboard under Abby Assigned Phone Number(s).

Step 1: Choose Your Forwarding Type

Forward All Calls (Unconditional)

  • All calls automatically route to Abby.

  • Best if Abby should always answer first.

Conditional Forwarding

Calls forward only when:

  • You don't answer

  • Your line is busy

  • Your phone is off or unreachable

Ask your carrier if conditional forwarding is supported

Step 2: Activate Forwarding

Turn on call forwarding using your Abby Assigned Phone Number.

You can usually enable forwarding through:

  • Your carrier’s mobile app

  • Your online carrier account

  • Your VoIP or phone system dashboard

  • Dialing a short code (such as *72)

For carrier-specific instructions, see:
​Carrier & VoIP Forwarding Codes Directory

If you use Google Voice, follow:
​Forwarding Google Voice Numbers

Step 3: Test Your Setup

Call your business number from another phone.

If Abby answers, forwarding is active.

If not:

  • Confirm forwarding is enabled

  • Confirm you entered the correct Abby number

  • Check for plan restrictions

How to Turn Off Call Forwarding

You can disable call forwarding at any time using the same method you used to activate it.

This may include:

  • Turning it off in your carrier’s mobile app

  • Disabling it in your online account or VoIP dashboard

  • Dialing your carrier’s deactivation code (commonly *73)

After disabling forwarding, test your business number to confirm calls no longer route to Abby.

For carrier-specific deactivation codes, see the Carrier & VoIP Forwarding Codes Directory.

Common Issues

Calls still going to voicemail?
Your carrier voicemail may be activating before forwarding. Contact your provider to adjust ring timing.

Toll-Free Numbers
Some carriers require a leading 1 when forwarding to tolle-free numbers (such as 800-888-877, etc.). If forwarding fails, try entering the number as: 1 + [Your Abby Assigned Phone Number].

No confirmation tone when dialing a code?
Wait for confirmation before hanging up.

Important Notes

  1. Abby can’t enable forwarding for you — only your carrier can.

  2. If you manage your phone system through a provider app (like RingCentral or GoTo), you can typically activate forwarding directly in their dashboard.

  3. If something doesn’t work, your carrier can verify that your forwarding settings are correct.

Frequently Asked Questions

1. How do I know if forwarding is active?

Call your main business line. If Abby answers, forwarding is working!

2. Can I choose when to forward calls?

Yes. With conditional forwarding, you can choose when to forward (for example, only when unanswered). Your carrier can help you configure this.

3. Does call forwarding cost extra?

Usually no, but forwarded calls may use your plan’s minutes or incur small charges. Check with your carrier for details.

4. Can I turn forwarding off anytime?

Yes — dial your carrier’s deactivation code (commonly *73) or use your carrier’s app or dashboard to disable it anytime.

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