If your AI Receptionist responses do not sound correct or behave as expected, the issue is usually related to how information is written or configured in the portal.

The following are common issues and how to resolve them.

Issue

The AI mispronounces a name, acronym, or business term.

Solution

Add a pronunciation rule in:

AI Receptionist Flow → AI Pronunciation

This allows you to specify how the word should sound.

Example:

Issue

The AI reads website addresses awkwardly.

Solution

Spell websites the way they should sound.

Example:

Instead of abby.com, use "abby dot com"

Issue
Answers sound unnatural or incomplete.

Solution

Write responses in full conversational sentences.

Instead of:

"Tax preparation services."

Write:

"We offer tax preparation services along with several other accounting services."

AI responses sound more natural when written as spoken sentences.

Issue

Numbers may be read incorrectly or in an unnatural way.

Example:

"215" might be spoken as
"two fifteen"

Solution

Write numbers exactly as they should be spoken.

Example:

Write two hundred fifteen

Instead of 215

Issue

Currency symbols like $ may be spoken incorrectly.

Solution

Write the full amount instead.

Example:

Instead of:
$215

Write:
two hundred fifteen dollars

Issue

The AI selects the wrong call type.

Solution

Update the Call Type Prompt in:

Advanced Call Handling

Add clearer instructions describing:

Issue

A question is not being asked during calls.

Solution

Delete the question and add it again in the Call Handling Diagram.

This resets the configuration and usually resolves the issue.