Use AI Pronunciation anytime the AI mispronounces a name or term — especially ones that are unique to your business or industry.
What AI Pronunciation Does
Mispronunciations can make calls sound robotic or awkward. This feature ensures your AI:
Pronounces names correctly (so “Nguyen” sounds like “Win”)
Handles acronyms and abbreviations naturally (“HVAC” → “H-Vack”)
Speaks websites and company names clearly (“Abby.com” → “Abby dot com”)
Pronounces industry terms correctly (“Balayage” → “Bah-lee-ahj”)
Gets product or service names right (“Beauté Skin Studio” → “Boh-tay Skin Studio”)
With a few simple adjustments, your AI sounds more like a real member of your team.
How It Works
AI Pronunciation lets you type how a word sounds instead of how it’s spelled.
Each entry has two parts:
Original Term: The name or word your AI mispronounces
How It Should Sound: How the AI should say it (spelled phonetically, or how it sounds)
Example entries:
Original Term | How It Should Sound |
Nguyen | Win |
HVAC | H-Vack |
Abby.com | Abby dot com |
P.E. | P-E |
Dr. Boulanger | Dr. Boo-lon-zhay |
L’Atelier | La-tell-yay |
How to Add or Edit an AI Pronunciation
Open AI Pronunciation from your AI Receptionist Flow menu.
Click New AI Pronunciation.
In Original Term, enter the word or phrase the AI says incorrectly.
In How It Should Sound, type it the way you want it pronounced.
Tip: Use simple, natural spelling — how a person would say it out loud.
Click Save, then test your AI to confirm it sounds right.
You can edit or delete entries anytime.
Best Practices
Add pronunciations for:
Business or People’s names (team members, clients, frequent contacts)
Websites or locations
Acronyms or abbreviations
Brand-specific words or industry jargon
Test your changes by calling your number and listening to how your AI says each term.
Keep it simple — spell things how they sound, not how they’re written.
If you need help formatting phonetic entries or want to confirm accuracy, reach out to [email protected] for assistance.