AI Pronunciation allows you to control how the AI Receptionist pronounces specific names, words, or phrases.
This feature is useful when the AI mispronounces:
Names
Acronyms or abbreviations
Company terms
Websites
Industry-specific terminology
By defining how a word should sound, you can ensure the AI speaks naturally and accurately during calls.
How It Works
Each pronunciation entry includes two fields.
Original Term
The word or phrase the AI may mispronounce.
How It Should Sound
The phonetic version that tells the AI how the word should be spoken.
Instead of typing the correct spelling, you enter the word the way it sounds when spoken aloud.
Example entries:
Original Term | How It Should Sound |
Nguyen | Win |
HVAC | H-Vack |
Abby.com | Abby dot com |
P.E. | P-E |
Dr. Boulanger | Dr. Boo-lon-zhay |
L’Atelier | La-tell-yay |
Adding a Pronunciation Entry
To add a pronunciation rule:
Open AI Receptionist Flow in your portal.
Select AI Pronunciation.
Click New AI Pronunciation.
Enter the word or phrase in Original Term.
Enter the phonetic pronunciation in How It Should Sound.
Click Save.
Once saved, the AI will use the new pronunciation when speaking that term.
Editing or Removing Pronunciations
You can update or remove pronunciation entries at any time.
Open AI Pronunciation.
Select the entry you want to modify.
Edit or delete the entry.
Save your changes.
Best Practices
Add pronunciations for:
Employee or contact names
Business or product names
Acronyms or abbreviations
Websites or domain names
Industry-specific terminology
Use simple phonetic spelling
Write the pronunciation the way it sounds when spoken.
Test your changes
Call your business number and listen to how the AI pronounces the updated terms.