Abby Connect

The Contacts section of your Abby Portal lets you manage the people and numbers your receptionist connects .

Managing Contacts (Add, Edit, Delete)

Make sure every call reaches the right person. Abby lets you add and manage multiple transfer numbers for each contact, so receptionists and your AI can reach your team efficiently…

Transfer Numbers

Abby gives you full control over how calls are connected to you or your team. Whether you prefer a warm introduction or a direct connection, your transfer type determines how…

Transfer Types

Abby makes sure you never miss important details by delivering messages and notifications the way you prefer. Whether you’re using the AI Receptionist or Live Receptionist, you choose how and…

Message Notifications

Even when you’re unavailable, Abby makes sure every caller is heard.
Your voicemail settings ensure every message is received, routed, and reviewed — so no opportunity is ever missed.

Voicemail Handling

Your availability tells Abby when to connect calls and when to hold them. It keeps your AI and live receptionists in sync so callers always reach the right person at…

Managing Contact Availability

Everything you need to manage contacts and control when you’re available for calls.

Manage Contacts & Availability

Find answers and get help from Intercom Support and Community Experts

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