Abby can handle multiple incoming calls at the same time.
When more than one caller reaches your Abby number, each call is handled separately based on your call handling setup.
This means one caller may be transferred, another caller may leave a message, and another caller may be helped by AI or a human receptionist at the same time.
How Simultaneous Calls Work
When multiple calls come in at once, Abby does not limit your business to one active call.
Each caller has a separate call experience.
Abby follows your setup for each call, including:
Who answers the call
What type of call it is
What information should be collected
Whether the caller should be transferred
Whether a message should be taken
Whether the caller should be scheduled
Whether the caller should be routed to voicemail