What Is Solicitor Handling?
Solicitor handling defines how Abby manages unwanted sales or marketing calls. By default, your AI Receptionist or Live Receptionist can recognize solicitation patterns and prevent them from reaching your main line.
💡Benefit: You’ll spend less time fielding sales pitches and more time connecting with real clients.
Setting Up Solicitor Handling
For AI Receptionist Accounts
Abby automatically screens for solicitation calls using AI detection and caller context.
You can create a Solicitor contact type in your account to manage them consistently.
Calls flagged as solicitations can be:
Routed to voicemail for review, or
Blocked entirely to prevent further interruptions.
For Live Receptionist Accounts
During onboarding, your Onboarding Manager will ask how you’d like Abby’s receptionists to handle solicitation calls.
Options include:
Sending solicitation calls directly to voicemail.
Taking a message, just in case it's something you want.
Once preferences are set, your live receptionist team will handle these calls according to your instructions.
Managing Solicitor Contacts
To ensure consistent handling:
Go to your Contacts section in the Abby Portal.
Create a new contact and set the Contact Type to Solicitor.
Define a handling rule — either Route to Voicemail or Transfer to a specific contact.
Save changes to apply this automatically for future calls from that number.
💡 Tip: Updating solicitor contacts regularly keeps your call routing accurate and saves receptionist time.
Best Practices
Review solicitor handling rules quarterly to ensure your preferences are up to date.
If you notice recurring solicitor calls getting through, add those numbers to your Solicitor contact list.
Keep your team informed on how these calls are handled to maintain consistency.