Blocking Unwanted Callers
Tired of spam or robocalls? Abby makes it easy to stop them.
In your Abby Portal, go to Activities → Human Receptionist Calls.
Find the caller in your activity log and select the call.
Scroll down to Caller Number and click Block.
Choose how blocked calls are handled:
Reject – Immediately ends the call.
Hold – Places the caller on hold indefinitely.
💡 Benefit: Save money by reducing wasted minutes and free your lines for real customers.
Known Callers (VIP Callers)
Not all calls are equal — you can prioritize important ones.
Provide our client success team with a list of frequent callers, including names, preferred contact methods, or special instructions.
Receptionists greet callers by name and handle requests more efficiently.
💡 Benefit: Frequent callers enjoy a seamless, VIP-style experience without repeating information every time they call.
Handling Solicitors
By default, your AI Receptionist or Live Receptionist can identify and filter solicitors.
Create a Solicitor contact type to manage these consistently.
For all Human Receptionist accounts your Onboarding Manager will ask during onboarding how you'd like us to handle solicitations to ensure we use your minutes effectively.
Route them to voicemail or block entirely.
💡 Benefit: Protects your team’s time by keeping sales pitches from reaching your main line.
Best Practices
Review blocked and VIP lists quarterly.
Keep notes updated so receptionists always know how to handle special callers.
Use status updates in tandem with caller management for full control.