Business Hours Coverage
Calls are answered according to the schedule set in your Abby Portal.
Receptionists follow your call handling instructions during those hours.
Outside of these hours, calls will follow your after-hours settings (voicemail, message, or custom routing).
How to set up:
Log into your Abby Portal.
In the left-hand menu, select Account → Company.
Scroll down to Company Details.
Set your normal business hours and days of operation.
Don't forget to update Holiday Hours and Days of Operation as well!
💡 Benefit: Align receptionist availability with your team’s working hours for smooth coverage.
After-Hours Handling
Customize how calls are handled when your office is closed. Options include:
Directing calls to voicemail.
Delivering messages by email or text.
Forwarding calls to an on-call contact.
Setting up a phone tree.
⚠️Reach out to your client support team to make sure your afterhours instructions are set up properly
24/7 Live Coverage Add-On
Upgrade to round-the-clock live receptionist support.
Available for all Live Receptionist plans.
Receptionists answer calls nights, weekends, and holidays.
Can also be extended to sub-accounts or additional companies.
💡 Benefit: Never miss a lead or urgent call — your business is always open.
Statuses for Availability
In addition to set business hours, you can use statuses to give receptionists real-time guidance:
Current Status – Shows if you’re available or unavailable right now.
Located in your Abby header bar:
Recurring Status – Creates scheduled rules (daily, weekly, monthly, yearly).
Located on your contact page under Call Handling:
Upcoming Status – For one-time changes (like stepping into a meeting).
You’ll also find this in the Call Handling tab within each contact’s page.
Status Templates-lets you save and reuse common availability settings, making it quick to update how your calls are handled.
Located on the Call Handling tab within each contact's page.
💡 Benefit: Dynamic statuses give you flexibility beyond fixed office hours.
Best Practices
Review business hours and after-hours rules quarterly to ensure accuracy.
Use statuses to handle temporary availability changes without editing your main schedule.
Consider 24/7 coverage if your clients or leads regularly call outside standard hours.