AI Receptionist Coverage
The AI Receptionist answers calls 24/7 by default.
There is no additional charge for round-the-clock AI coverage.
AI will answer calls at any time and follow your configured call handling instructions.
Human Receptionist Coverage Options
Human Receptionist services offer three coverage configurations:
1. Extended Hours (Included)
Extended Hours provide up to 104 hours per week of live receptionist coverage.
These hours are preset and designed to cover most business needs beyond traditional 9–5 schedules.
Pacific
5AM - 9PM Weekdays
6AM - 6PM Weekends
Mountain
6AM - 10PM Weekdays
7AM - 7PM Weekends
Central
7AM - 11PM Weekdays
8AM - 8PM Weekends
Eastern
8AM - Midnight Weekdays
9AM - 9PM Weekends
2. Custom Hours (Included, up to 104 hrs/week)
You may define your own live answering schedule, as long as total coverage does not exceed 104 hours per week.
This allows flexibility such as:
Earlier mornings
Later evenings
Weekend blocks
Split shifts
3. 24/7 Live Coverage Add-On ($95/month)
If you want live human receptionists answering calls at all times — including nights, weekends, and holidays — you can upgrade to 24/7 Live Coverage.
This add-on extends live answering to all 168 hours per week.
What Happens Outside Your Answering Hours?
Calls received outside your configured answering hours can be:
Sent to voicemail
Routed to an external phone number
If you'd like calls routed to an external number after hours, contact [email protected] to configure this.
Important Distinction
Call Answering Hours control when Abby answers calls live.
They do not override:
Contact availability (Status)
Transfer settings
Call type routing
Scheduling rules
If a contact is marked Unavailable, Abby will still follow fallback handling even during active answering hours.
How to Add 24/7 Coverage
24/7 Live Coverage is available as an add-on for all Live Receptionist plans.
To enable it, reach out to [email protected].
Coverage begins immediately once activated.
💡 Tip: If you have multiple companies or sub-accounts, you can extend 24/7 coverage to them as well with the 24/7 Sub-Account Add-On.