At Abby Connect, we know that as your business grows, your communication needs evolve. That’s why we offer a full suite of add-ons — so you can customize your plan, scale with confidence, and only pay for the features you truly need.
Our add-ons are designed to:
Boost efficiency with tools that eliminate bottlenecks.
Expand capabilities without upgrading your entire plan.
Support growth by preparing your communications for future demand.
💡 Pro Tip: The smartest Abby clients review their add-ons quarterly to ensure they’re getting the most ROI from every feature.
Coverage & Support Add-Ons
Stay connected to every opportunity, 24/7.
24/7 Live Coverage
$95/month • All Live Receptionist plans
Round-the-clock live answering service. Ideal for businesses that can’t afford to miss a call — ever.
24/7 Live Coverage – Additional Company
$45/month • All plans
Extends 24/7 service to subsidiary or secondary businesses.
Scheduling Assistant
Our Scheduling Assistant add-on isn’t just another scheduling tool — it provides a concierge-style booking experience that makes scheduling effortless for your clients. This can also be added onto any package.
Scheduling Assistant - $199/month — Clickable links that work just like Calendly, plus 50 scheduling minutes managed by Abby Connect. Perfect for capturing every possible lead without missing a beat.
Advanced Scheduling Assistant - $597/month — 150 scheduling minutes with our team logging directly into your office calendar to book on your behalf. Ideal for businesses that want us to function as a seamless extension of their in-house scheduling team.
How It Works
Scheduling follows your answering hours.
If you have 24/7 Human Receptionist coverage, your Scheduling Assistant can book appointments around the clock.
A $95 setup fee applies to cover the customization and resources needed to get you started.
💡 If you already have 24/7 AI Receptionist coverage, an additional $95/month applies to extend that same coverage to our Human Receptionist service.
With either plan, you’ll have a dedicated resource to handle bookings, remove scheduling roadblocks, and keep your calendar consistently full — without the back-and-forth.
Contact Management Add-Ons
Every Abby Connect Human plan includes a set number of contacts — Essential: 5, Professional: 10, Growth & above: 15 — to keep your communications streamlined and organized. When you’re ready to scale, our contact add-ons make it easy to expand without changing plans.
5 Additional Contacts – Essential
$125/month • Essential plans only
Add 5 more saved contacts for your receptionist to handle, ensuring every important caller is recognized and supported.5 Additional Contacts – Pro/Growth/Enterprise
$300/month • Pro, Growth & Enterprise plans
Boost your capacity to manage high call volumes and larger client lists with ease.
💡 Note: AI Receptionist plans come with unlimited contacts — no add-on required.
FAQ Expansion Add-Ons
Equip your Human Receptionist with even more answers. Every Abby Connect Human plan includes a set number of FAQs — Essential: 5, Professional: 10, Growth & above: 15 — to ensure your receptionist can respond quickly and accurately.
5 Additional FAQs – Essential
$125/month • Essential plans only
Multiple purchases allowed. Each pack adds 5 custom questions and answers to your receptionist’s knowledge base, so they can handle more inquiries with confidence.5 Additional FAQs – Pro/Growth/Enterprise
$300/month • Pro, Growth & Enterprise plans
Same benefits as above, with pricing for advanced plan features and higher service capabilities.
💡 Note: AI Receptionist plans include unlimited FAQs — no add-on required.
Data Collection Customization
Capture the right information, every time.
Intake Form Fields – Essential Plan
$125/month • Essential plans only
Add extra form fields to tailor your client intake process.
Intake Form Fields – Pro/Growth/Enterprise
$300/month • Pro, Growth & Enterprise plans
Includes advanced field customization for complex data needs.
Company & Account Structure Add-Ons
Organize your business the smart way.
Additional Company
$85/month • All plans
Add a new company profile to your account. Multiple purchases allowed.
Additional Company for AI Receptionist
$45/month • All plans
Add a new AI company profile.
Franchisee Sub-Account
$85/month • Franchises only
Manage each location with its own sub-account.
Additional Communication Channels
More ways to connect with customers.
Additional Phone Number
$10/month • All plans
Add extra numbers for different teams, campaigns, or locations.
Email Fax (eFax)
$9.95/month • All plans
Listed as “eFax” in your portal. One purchase per account.
To purchase an eFax number or have one added to your account for your receptionist to reference, reach out to us at [email protected] — we’ll be happy to help!
Making the Right Add-On Choices
Here’s how top-performing Abby clients approach add-ons:
Start with impact — Choose features that solve your most urgent challenges first.
Plan for scale — Select add-ons you can expand later.
Review regularly — Audit usage and ROI every quarter.
Your Next Steps
Audit your communication bottlenecks.
Review add-on availability for your plan.
Calculate ROI for potential upgrades.
Connect with our Abby Client Success Managers for personalized recommendations.
📩 Questions? Email us at [email protected] — we’ll help you choose the perfect add-on mix for your business.