To route calls from your Google Voice number to your AI receptionist, you’ll need to forward calls to your Abby Assigned Phone Number. This ensures the AI can answer and handle calls as intended.
1. Set Up Call Forwarding in Google Voice
Open the Google Voice app or website
Go to Settings > Linked Numbers
Add your Abby Assigned Phone Number (located on your Dashboard) as a linked number
2. Send the Confirmation Code as a Call
Google Voice will send a confirmation code to verify the forwarding number. Important:
Choose to send the code as a call, not a text
The AI receptionist will answer the call, but will not capture the code automatically
3. Retrieve the Confirmation Code
Once the call is complete (it should only take about a minute):
Log into your Abby portal
Go to Activities > All Activities
Click on the call entry
Open the Call Transcription tab
Locate the confirmation code spoken during the call
4. Enter the Code in Google Voice
Return to Google Voice and enter the confirmation code to complete the forwarding setup.
Once verified, calls to your Google Voice number will be routed to your AI receptionist automatically.