Call Blocking keeps your phone lines open for the people who matter most — your customers — while saving you money. By stopping spam, robocalls, and time-wasting interruptions, you cut down on wasted minutes that drive up your bill. With just a tap, you choose whether unwanted callers hear a quick disconnect or wait on hold forever. Either way, you’re in control — and your receptionists (human or AI) can focus on real conversations that help your business grow.
1. Log in to Your Abby Account
Sign in to the Abby Connect portal (my.abby.com).
2. Navigate to the Call Settings
From the dashboard, click Settings in the left menu.
Select Call Settings
3. Add the Number to the Block List
Click Block Phone Number
Enter the full phone number (including area code)
You can choose to place the caller on an indefinite hold, where they will remain on hold and never be connected, or reject the call, which immediately ends the connection.
Optional: Add a note for why the number is being blocked.
Click Save.
4. Confirm the Block
The number will now appear in your Blocked Numbers list.
Calls from that number will no longer be forwarded to your AI or human receptionist.
Alternate Method: Blocking a Caller from Activities
If you receive a spam call, you can quickly block the number directly from the Activities section.
Log in to the Abby Connect portal or AbbyGo mobile app.
Go to Activities→ Human Receptionist Calls or AI Receptionist Calls → Click On the Call
Next to Caller Number select Block.
Walk through steps listed above.
Pro Tips
Double-check the number before blocking to avoid accidentally blocking legitimate callers.
You can unblock a number at any time by going to Blocked Numbers and selecting Delete Call Settings.
Troubleshooting
Number still getting through? Ensure you’ve entered it in the correct format (e.g., +1-XXX-XXX-XXXX).
Still having issues? Contact us at [email protected].