New and returning callers are captured in Lawmatics automatically, with the call details attached.
What does it do?
Finds the caller in Lawmatics, or creates them as a new contact.
Adds the call details you choose to their record.
Lets you decide which call types sync.
How do I set it up?
Sign in at my.abby.com and go to Account > Integrations. Find Lawmatics.
Click Connect, sign in to Lawmatics and approve access.
Set How to Match Contact, the contact fields Abby may fill in, and the call details to include.
Switch on the call types you want synced.
Good to know
To stop syncing, click Disconnect.
Only account users with Admin or Full access can see the Integrations page.