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Google Calendar Integration

Connect Google Calendar so your AI Receptionist can book appointments on your calendar during calls, using only the times you allow.

Your AI Receptionist books appointments straight onto your Google Calendar during the call, using only the times you allow.

What It Does

  • While on the call, the AI Receptionist offers open times and books the appointment on your Google Calendar.

  • You decide what kinds of appointments can be booked (Scheduling Types), which call types each one is offered on, and when (Availability).

  • You can view, add, edit, and delete booked events from the portal.

  • Optionally, Abby texts the caller a message you write (for example, a payment link) right after it books on a calendar. Each calendar has its own message.

Before You Start

  • An AI Receptionist plan. The Google Calendar card is only for AI Receptionist scheduling.

  • The Google account that owns the calendar.

Set It Up

In v1-my.abby.com:

  1. Go to Account > Integrations and find Google Calendar.

  2. Click Add Google Account, sign in to Google, and allow access.

  3. Choose the calendar Abby should book on.

  4. Set up Types: add at least one Scheduling Type (for example, "New Client Consult"). Give each one a name and either:

    • a fixed length, or

    • Ask caller for duration, with a minimum, a maximum, and a step size.

    Then pick the Call types it applies to from the dropdown (you can pick more than one). The list of Scheduling Types shows each one's name, duration, and call types.

  5. Set up Availability: set the hours Abby may book on this calendar, or choose Open 24/7.

  6. Optional: in the Text after booking column of that calendar's row, write the text message callers should receive once Abby books on this calendar, and save. Leave it empty to send nothing.

  7. When the calendar shows Ready for scheduling, you're done.

Good to Know

  • If you see Reconnect needed, click the reconnect button on that Google account. Abby can't book on it until you do.

  • The Text after booking message is sent to the caller only when Abby books on that calendar. It applies to the whole calendar, not to one Scheduling Type.

  • A Scheduling Type is offered only to callers whose call type it's mapped to. A Scheduling Type with no call types isn't offered on calls, so map every type you want Abby to book.

  • Remove Calendar stops one calendar from syncing. Disconnect removes the whole Google account and all its calendars.

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