When Abby transfers a caller to you, the transfer call comes from Abby’s dedicated transfer number:
866-499-1123
This applies to transfers from both AI and human receptionists.
We recommend saving this number in your phone so you can quickly recognize when Abby is calling with a transfer.
Why Abby Uses a Dedicated Number
Abby uses the same transfer number each time to make transfers easier to recognize and more reliable.
Using a dedicated number helps you:
Know when Abby is calling with a transfer
Avoid mistaking transfer calls for spam
Answer important calls faster
Save Abby as a trusted contact
Save Abby’s Transfer Number
Save 866-499-1123 in your phone as something easy to recognize.
For example:
Abby Receptionist
Abby Call Transfer
Abby Connect
This makes it easier to identify transfer calls when they come in.
What Happens During a Transfer
When Abby transfers a caller, Abby calls your transfer number from 866-499-1123.
Depending on your transfer type, Abby may either:
Announce the caller first before connecting the call
Connect the caller immediately
For more detail about transfer options, see Transfer Types.
If You Miss a Transfer
If you miss a transfer, Abby follows the next step in your call handling setup.
Depending on your setup, Abby may try another contact, take a message, send a text, or route the caller to voicemail.
You can also review the call activity in the Abby portal.