Abby Connect supports businesses that operate multiple companies, locations, or franchises. Account structure add-ons allow you to organize your services across different business entities within the same Abby Connect account.

An Additional Company allows you to add another company profile within your Abby Connect account.

This is useful for businesses that operate multiple brands or business entities.

Each company can have its own:

Pricing

If you use the AI Receptionist, you can add additional AI company profiles.

Each company profile allows the AI to answer calls with separate business information and call handling rules.

Pricing

Franchise businesses can create sub-accounts for each location.

Each franchise location can operate independently while still being managed within the parent account.

This allows each location to maintain its own:

Pricing

When you add additional companies or AI company profiles, they operate under the same Abby Connect account.

All companies on the account share the same usage pool.

This means:

• Human Receptionist minutes are shared across the main account and all Human Receptionist companies.
• AI Receptionist minutes are shared across the main account and all AI company profiles.

For example:

If your account includes 1,000 receptionist minutes, those minutes are used collectively by every company connected to the account.

This shared structure allows businesses managing multiple brands or locations to distribute usage across their entire account.

Note: Franchise sub-accounts may follow a different configuration depending on the franchise setup.