Instead of booking appointments during the initial call, receptionists collect the caller’s information and a dedicated Scheduling Coordinator completes the scheduling process shortly after.
This approach allows Abby Connect to support more complex scheduling systems and appointment rules.
How the Scheduling Assistant Works
Scheduling follows a two-step process.
Step 1: Intake Call
When a caller contacts your business to schedule an appointment, the receptionist gathers the required details and explains that a Scheduling Coordinator will call them back to finalize the appointment.
Example:
“I’ll pass this information to our Scheduling Coordinator, and they’ll call you back shortly to finalize your appointment.”
The intake portion of the call counts toward your Human Receptionist minutes.
Step 2: Scheduling Callback
A Scheduling Coordinator calls the customer back, usually within 10 minutes, to schedule the appointment.
During this call the coordinator will:
Confirm the appointment type
Verify the appropriate staff member or provider
Book the appointment in your scheduling system
Confirm the appointment date and time with the caller
This outbound call counts toward your Scheduling Assistant minutes.
Scheduling Platforms
Scheduling Coordinators can work with most cloud-based scheduling platforms.
For Advanced Scheduling Assistant plans, our team may log directly into your scheduling system to create appointments on your behalf.
Your scheduling system must be cloud-based to allow secure access.
What the Scheduling Assistant Can Handle Well
This service works best for appointment flows that follow clear rules.
Examples include:
Scheduling consultations or new patient visits
Booking standard services (such as cleanings or treatments)
Multi-step scheduling processes
Conditional appointment flows based on patient or service needs
Limitations
To ensure scheduling accuracy, the Scheduling Assistant does not support:
processing or collecting payment information
highly specific availability requests such as “only mornings” or “only evenings”
If a caller requests a change that cannot be confirmed, the Scheduling Coordinator will advise the caller accordingly.
Plans
Scheduling Assistant services are available in two plan options.
Scheduling Assistant
$199/month
Includes 50 scheduling minutes.
Advanced Scheduling Assistant
$597/month
Includes 150 scheduling minutes and direct calendar booking by our team.
A one-time setup fee of $95 applies.