Each Abby account may include one or more Abby Assigned Phone Numbers. These numbers route directly to a specific Abby service, such as AI Receptionist or Human Receptionist.
Understanding how your assigned numbers work helps you decide whether to forward calls, port your number, or publish an Abby number directly.
Where to Find Your Abby Assigned Numbers
You can view your Abby Assigned Phone Number(s) at the top of your portal or in your Dashboard under Abby Assigned Phone Number(s).
If your account includes multiple services or lines, you may see more than one number listed.
What Each Abby Number Connects To
Every Abby Assigned Phone Number routes to a defined service setup in your account.
For example:
An AI Receptionist number routes to your AI call handling configuration.
A Human Receptionist number routes to your live receptionist team.
Different numbers may be assigned to subaccounts.
If you are unsure which number connects to which service, review your portal configuration or contact support before publishing.
Publishing Your Abby Number
Instead of forwarding your existing business number, you may choose to publish your Abby Assigned Phone Number directly on:
Your website
Business cards
Google Business Profile
Online listings
Marketing campaigns
Advertisements
Social media
When callers dial your Abby number directly, calls route immediately to the assigned service without requiring forwarding or porting.
When Publishing Makes Sense
Publishing your Abby number directly may be ideal if:
You are launching a new business number
You are running a marketing campaign
You want a dedicated number for a department or service
You do not need to preserve an existing phone number
Most established businesses choose forwarding to keep their existing number, but publishing is a flexible alternative.
Important Considerations
Before publishing an Abby Assigned Phone Number:
• Confirm which service the number connects to (AI vs Human).
• Verify call coverage hours for that service.
• Place a test call to confirm routing behavior.
• Ensure your call handling configuration is finalized.
If you have multiple Abby numbers, be intentional about where each number is used to avoid confusion.
Using Multiple Abby Numbers
Some accounts include multiple numbers for different purposes, such as:
AI during after-hours and Human during business hours
Separate numbers for departments
Dedicated marketing campaign lines
Different services under the same account
Each number can be published independently based on your operational needs.
Going Live
After publishing your Abby number:
Place a test call from another phone.
Confirm the correct service answers.
Review call behavior and routing.
Make adjustments in your portal if needed.
Once the number routes correctly, you’re live.