This setting affects:
Business hours and open/closed status
Holiday closures (Live Receptionist service)
Scheduling availability (AI and Live)
Contact status schedules
Time-based automations and notifications
Activity timestamps and reporting
If your time zone is incorrect, you may experience:
Calls routed at the wrong times
Appointments appearing offset
Contacts marked available when they should be unavailable
Reports showing unexpected timestamps
After-hours handling triggering incorrectly
For this reason, your time zone should be confirmed during account setup.
How to Set Your Time Zone
Log in to your Abby Portal.
Go to Account → Company.
Scroll to the Company Details section.
Locate the Time Zone dropdown.
Select your correct business time zone.
Click Save.
Changes apply immediately across your account.
Important: Choose Your Business Location
Your time zone should reflect where your business operates — not where you personally are located.
Example:
If you are traveling but your office operates in Central Time, select Central Time.
Supported Time Zones
Abby Connect supports the following time zones:
Alaska
Arizona
Atlantic Standard Time
Atlantic Time (Canada)
Central Time (US & Canada)
Eastern Time (US & Canada)
Guam/Port Moresby
Hawaii
Mountain Time (US & Canada)
Pacific Time (US & Canada)
If you do not see your expected time zone, contact Client Support.