Support Channels & Options
Channel | When to Use It | Details / What to Expect |
Phone | Urgent issues or real-time help | Call (877) 303-5757 — our receptionists will transfer you to one of our CSMs! |
Chat Widget | Quick questions, immediate assistance | Use the chat widget in your Abby portal to connect with our AI Assistant, Bee. Bee has access to all information from the Abby Help Center and can quickly provide answers to most questions. If Bee can’t resolve your inquiry, you’ll be seamlessly connected to a human representative. |
For full context or file attachments | You’re always welcome to email [email protected] or [email protected] — whichever fits your needs best. | |
Help Center | Use quick search to find answers instantly — no need to wait for a representative. | Head over to help.abby.com to explore our full library of resources. |
Tips for Submitting a Strong Support Request
When you submit an issue, including the following helps us assist you faster:
Subject / Title — A brief summary of the issue (e.g., “Call forwarding not working”)
Affected Feature / Module — Which part of Abby (receptionist, portal, app, etc.)
Description — Step-by-step explanation of what happened
Screenshots / Attachments — Any error messages, logs, or visuals
Account / Client Info — Your business name, user ID, contact email
Expected Response Times
Support request : Usually within 1 business day Abby Connect
Live chat & phone support: Real-time or near-immediate response
Follow-ups: We’ll keep you posted via email in the same thread
❗ When Support May Be Limited
Please note, our support is primarily for standard Abby Connect services. Issues that are not covered include:
Custom modifications or third-party integrations outside of Abby’s standard setup
Onsite or in-person support
Hardware, server, or network issues not directly tied to Abby
Use of Abby in ways not documented or outside scope of agreement
If your issue falls into any of these categories, we may direct you to specialized teams or professional services.