Support Channels
Phone Support
For urgent issues or real-time assistance.
Call (877) 303-5757 and our receptionists will transfer you to a Client Success Manager.
Chat Support
For quick questions or immediate assistance.
Use the chat widget inside your Abby portal to connect with our AI assistant, Bee.
Bee can quickly answer many common questions using information from the Abby Help Center. If Bee cannot resolve your request, the chat will be transferred to a human support representative.
Email Support
For detailed questions or when you need to include screenshots or files.
Email us at:
Our team will review your message and follow up with you directly.
Help Center
Many common questions can be answered instantly through the Abby Help Center.
Visit:
help.abby.com
Use the search bar to find guides, walkthroughs, and troubleshooting articles.
Tips for Faster Support
Including the following information in your request helps us resolve issues faster:
Subject / Title — brief summary of the issue
Feature or area affected — receptionist, portal, mobile app, etc.
Description — what happened and what you expected
Screenshots or attachments — error messages or visuals
Account details — business name or contact email
Typical Response Times
Phone or Chat: Real-time or near-immediate assistance
Email requests: Usually within one business day
Follow-ups: Updates are provided within the same email thread