What Recurring Statuses Do
Recurring Statuses automatically adjust your Call Status based on a set schedule.
For example, you can have your status switch to Available every weekday from 8:00 AM to 5:00 PM, and Unavailable after hours.
This helps:
Keep your availability consistent week to week.
Eliminate the need for manual updates.
Ensure clients are transferred only during your business hours.
How to Set a Recurring Status
Log in to your Abby Portal.
Go to your Call Status section (located on the call handling tab of your specific contact page).
Click “New Recurring Status.”
Choose the status type (Available, Unavailable, or Do Not Disturb).
Set your days of the week, start time, and end time.
Add any notes or instructions for the receptionist team if needed.
Click Save.
💡 Tip: You can set multiple recurring statuses — for example, one for your standard work hours and another for lunch breaks or regular meetings.
Example
Available: Monday–Friday, 8:00 AM–5:00 PM
Unavailable: Monday–Friday, 12:00–1:00 PM (lunch break)
Once saved, these will repeat automatically each week — no need to update daily.
Why It Matters
Setting recurring statuses helps your receptionist team handle calls accurately and ensures your clients reach you only during your true availability. It also saves time and keeps your schedule consistent.
✅ Best Practice
Set your recurring statuses to match your regular business hours and adjust them anytime your schedule changes. Review them periodically to ensure they still align with your current working patterns.