What Call Status Does
Your Call Status tells the receptionist team whether or not to transfer incoming calls to you in real time.
When your status is set correctly, it:
Prevents calls from being transferred when you’re unavailable.
Helps the receptionist team manage call flow efficiently.
Keeps everyone aligned with your real-time schedule.
Call Status Options
You’ll find the toggle in your Abby Portal dashboard under your profile or call settings.
Here’s what each option means:
Status | What It Means | When to Use It |
Available | You’re open to receiving live transfers. | When you’re ready to take calls. |
Unavailable | Receptionists will hold or take messages instead of transferring. | When you’re in a meeting, on another call, or out of the office. |
How to Update Your Call Status
Log in to your Abby Portal.
Locate the Call Status toggle at the top of your dashboard.
Choose the appropriate option that reflects your availability.
Your status updates instantly for the receptionist team — no need to save or refresh.
💡 Tip: Change your status throughout the day as your schedule shifts — for example, before heading into a meeting or stepping away for lunch.
Why It Matters
Keeping your Call Status current helps ensure:
Clients reach you when you’re truly available.
Receptionists don’t transfer calls during meetings or off-hours.
Your callers always experience seamless, professional service.
Think of it as your real-time availability signal — a small step that makes a big impact on call efficiency and customer experience.
Common Questions
Q: What happens if I forget to update my status?
If your status remains set to Available, receptionists will attempt to transfer live calls. If you’re unavailable, they’ll revert to taking messages, or transferring calls to your voicemail.
Q: Can someone else update my status for me?
If your account allows admin or team access, they can adjust your status as needed — check with out client success team, if you'd like further information.
✅ Best Practice
Before starting your day, set your Call Status to match your schedule — and adjust it anytime your availability changes. It keeps your team in sync and ensures clients always get the best experience.