1. Message Completion Time
Messages are sent after the receptionist finishes collecting and submitting the caller’s information.
For Human Receptionist calls, delivery happens once the receptionist confirms the caller’s details and submits the message. Longer conversations or calls with more information may take slightly longer to send.
For AI Receptionist calls, the message is generated automatically after the call ends. Delays are uncommon but may occur if processing is interrupted.
2. Delivery Method
Messages may be delivered through one or more of the following methods:
Email
SMS (text message)
Portal notifications
Delivery time can vary depending on the method.
Email delivery may be delayed by:
Spam filtering
Mail server delays
Inbox routing rules
SMS delivery requires:
A valid mobile phone number
Successful SMS opt-in confirmation
3. Email Filtering
If messages are not appearing in your inbox, check the following:
Spam or junk folders
“Other” or filtered inbox categories
Email rules that may be routing Abby messages
You may also want to add @abby.com to your safe sender list.
4. Incorrect Contact Information
If notification settings were recently updated, confirm that the correct recipients are listed.
Check that:
The correct email address or mobile number is configured
SMS recipients have completed the required opt-in process
You can review these settings in your portal under:
Account → Contacts → Message Notifications
5. Rare System Delays
In rare cases, temporary network or processing delays may affect message delivery timing.
If delays happen frequently or take more than a few minutes, contact Abby Support so we can investigate.
Please include:
Date and time of the call
Caller phone number (if available)
Your preferred delivery method (email or SMS)
Important Reminder
Even if a message notification is delayed, all call details and messages are always available inside your portal under Activities.