1. Call Handling & Verification
Our receptionists don’t just type notes — they carefully confirm caller details (name, number, reason for calling) to make sure your messages are accurate and useful. This extra verification can sometimes add a minute or two, but it prevents mistakes that could cost you follow-ups later.
2. Complex Caller Needs
If a caller shares a long story, provides multiple phone numbers, or asks for extra clarification, it may take longer for the receptionist to capture everything clearly. We’d rather take an extra minute to get the details right than send an incomplete message.
3. System Processing Time
Once a receptionist finishes writing a message, it passes through our system for delivery (email, SMS, or app). Most messages send instantly, but occasional network slowdowns or email filtering can cause slight delays.
4. Call Volume & Peak Times
During high-volume periods, messages may take a little longer to send as our team prioritizes answering every incoming call live. Rest assured — your message is always queued and will reach you as soon as possible.
5. Spam Filters or Email Rules
Sometimes messages land in spam, junk, or “other” inboxes before reaching you. We recommend safelisting @abby.com (or your reception domain) in your email settings to ensure timely delivery.
What You Can Do
Check your spam/junk folder if you don’t see a message.
Confirm your preferred delivery method (email, SMS, app) with your Client Success Manager to make sure it’s set up correctly.
Let us know right away if delays are frequent or significant — we’ll investigate your specific account setup just email [email protected].
✅ Bottom Line:
While short delays can happen, our goal is always to deliver accurate, complete, and timely messages so you never miss an important call.