To ensure your AI receptionist sounds polished and professional, you can use the Phonetic Spelling feature to fine-tune how it pronounces names, company terms, and industry-specific language.
What Is Phonetic Spelling?
Phonetic spelling allows you to manually adjust how the AI pronounces specific words by entering them as they sound. This is especially useful for:
Uncommon or non-English names
Brand names or acronyms
Technical or industry-specific terms
Why It Matters
Mispronunciations can disrupt the flow of a call and affect your brand’s credibility. By customizing pronunciation, you ensure:
Clear and natural-sounding conversations
A more human-like caller experience
Greater trust and professionalism
Best Practices
Use phonetic spelling for any word the AI mispronounces consistently
Test pronunciation by calling in and listening to how the AI responds
Be as specific as possible—write the word exactly how it should sound
If you need help formatting phonetic entries or want to confirm accuracy, reach out to [email protected] for assistance.