Abby Connect’s Live Web Chat allows website visitors to connect with a live agent in real time.
When the chat widget is installed on your website, visitors can start a conversation directly from the page they are viewing. Abby Connect agents respond to these messages, answer questions, collect contact information, and assist visitors based on your configured instructions.
This service helps businesses capture leads and provide support without requiring someone on their team to monitor website chats.
What Live Chat Agents Can Do
Depending on your configuration, agents can:
Answer visitor questions using your FAQs
Capture contact information from potential clients
Send chat transcripts to your team
Escalate conversations when additional assistance is needed
Transition the chat into a phone call if the visitor prefers to speak directly
Key Features
Live Human Agents
Chats are handled by trained Abby Connect agents rather than automated bots.
Real-Time Responses
Visitors receive responses while they are actively browsing your website.
Lead Capture
Agents can collect names, phone numbers, email addresses, and other information from potential customers.
Chat-to-Call Support
Agents can transition a chat conversation into a phone call when more detailed assistance is needed.
24/7 Availability
Live chat support is available around the clock.
What’s Included
Live Web Chat plans include the following tools and capabilities.
Pre-Chat Forms
Collect visitor information before the chat begins.
Post-Chat Surveys
Allow visitors to provide feedback about their experience.
Customizable Chat Widget
Customize the chat widget colors and appearance to match your website.
Multilingual Support
Agents can communicate with visitors using real-time translation when needed.
Chat Reporting
View chat logs and interaction reports in the Abby Connect portal and the AbbyGO app.
Chat Bundles
Businesses that use both Human Receptionist and Live Chat services may qualify for discounted bundle pricing.
Chat bundles are available in packages of:
10 chats
30 chats
50 chats
Bundle pricing reduces the overall cost compared to purchasing services separately.
For details about available bundle options, contact the Abby Connect team.
Managing Your Live Chat
Chat transcripts, reports, and configuration settings can be accessed through:
The Abby Connect portal
The AbbyGO mobile app