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Human Receptionist Service

Abby Connect’s Human Receptionist service provides professional, U.S.-based receptionists who answer your calls using the instructions and call handling rules configured for your business.

Updated over 3 weeks ago

Your receptionists act as an extension of your team, greeting callers, collecting information, transferring calls, scheduling appointments, and sending messages based on the preferences set in your Abby account.

Receptionists can assist callers in both English and Spanish, helping you serve a wider audience while maintaining a consistent customer experience.

What the Human Receptionists Can Do

Depending on your call handling instructions, receptionists can:

  • Answer incoming calls using your customized greeting

  • Transfer callers to the appropriate contact

  • Take detailed messages and send them to your team

  • Capture new client or customer information

  • Schedule appointments on supported calendars

  • Answer common questions using your FAQs

All interactions follow the instructions configured for your account.

Custom Call Handling

Receptionists follow the call flows and routing rules configured in your Abby Connect portal. This ensures every call is handled according to your business preferences.

Examples include:

  • routing calls to specific contacts

  • collecting caller information

  • sending messages when a contact is unavailable

  • scheduling appointments

Flexible Call Coverage

You control when Abby answers your calls.

Receptionists can handle calls during:

  • business hours

  • after-hours coverage

  • overflow when your team is busy

Your configured call answering hours determine when receptionists answer.

Bilingual Receptionists

Abby receptionists can assist callers in English and Spanish, helping you communicate with a broader customer base.

Lead Capture & Appointment Scheduling

Receptionists can capture important caller information such as:

  • name

  • phone number

  • email

  • reason for the call

Depending on your plan, receptionists may also schedule appointments using your connected calendar.

HIPAA-Compliant Processes

Abby Connect supports HIPAA-compliant call handling processes for businesses that manage sensitive information, such as medical practices or legal offices.

Service Limits by Plan

Human Receptionist plans include configuration limits that determine how much information receptionists can reference and how detailed your call intake process can be.

Capability

Essential

Professional

Growth

Enterprise

FAQs

5

10

15

15

Saved Contacts

5

15

Customizable

Customizable

Intake Form Questions

5

10

15

15

Intake Form Branches

2

5

10

10

Transfer Attempts

3

3

3

3

Appointment Scheduling

Not Included

2 Event Types

5 Event Types + Intake Form

5 Event Types + Intake Form

These limits help ensure receptionists can efficiently access information while handling calls.

Add-Ons That Expand Capacity

If your business requires additional configuration beyond the limits included in your plan, add-ons are available to expand certain capabilities.

Contact Management Add-Ons

Saved contacts allow receptionists to recognize callers, transfer calls to the correct person, and follow contact-specific call handling instructions.

Default contact limits:

  • Essential: 5 contacts

  • Professional: 10 contacts

  • Growth & Enterprise: 15 contacts

Additional contact packages can be added if your business needs to manage more contacts.

Pricing:

Essential Plan
5 Additional Contacts — $125/month

Professional, Growth & Enterprise Plans
5 Additional Contacts — $300/month

FAQ Expansion Add-Ons

Human Receptionist plans include a limited number of FAQs that receptionists can reference when answering caller questions.

Default FAQ limits:

  • Essential: 5 FAQs

  • Professional: 10 FAQs

  • Growth & Enterprise: 15 FAQs

Additional FAQ packages allow you to expand the receptionist knowledge base.

Pricing:

Essential Plan
5 Additional FAQs — $125/month

Professional, Growth & Enterprise Plans
5 Additional FAQs — $300/month

Data Collection Customization

Some businesses require receptionists to collect more detailed information from callers during intake.

Additional intake fields allow you to customize the information gathered during calls.

Examples of additional intake fields include:

  • service details

  • case information

  • referral sources

  • appointment preferences

  • project details

Pricing:

Essential Plan
Additional intake form fields — $125/month

Professional, Growth & Enterprise Plans
Advanced intake form customization — $300/month

Enterprise Plans

Enterprise packages are available for businesses with higher call volumes or more complex call handling requirements.

These plans provide additional flexibility and support for businesses that require customized call handling configurations.

For more information about enterprise plans, contact your account manager or the Abby Connect team.

When to Use Human Receptionist Service

Human Receptionist service is ideal for businesses that want:

  • live call answering by professional receptionists

  • personalized customer interactions

  • structured call routing and message handling

  • appointment scheduling assistance

  • a consistent and professional first impression for callers

This service is commonly used by industries such as:

  • law firms

  • medical practices

  • home service providers

  • financial services

  • consulting businesses

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