The Abby Connect AI Receptionist answers incoming calls using conversational AI and follows the call handling rules you configure in your portal.
It can greet callers, ask questions, route calls, take messages, and schedule appointments based on your configured call handling setup.
The AI Receptionist is available 24/7 and operates according to the instructions defined in your account.
What the AI Receptionist Does
The AI Receptionist handles calls according to the call flows you configure in your portal. Depending on your setup, it can:
Greet callers and ask questions
Identify the purpose of the call
Route calls to the appropriate contact or department
Transfer calls to team members
Take and deliver messages
Schedule appointments
Send follow-up texts or notifications
All actions are controlled by the call handling rules defined in your account.
Key Capabilities
Human-Like Conversations
The AI Receptionist is designed to hold conversational interactions with callers rather than relying on simple phone tree prompts. It can respond to natural speech and continue the conversation while collecting information needed to complete the call.
Call Routing and Transfers
Calls can be routed based on the reason for the call. The AI can transfer calls to specific contacts, departments, or external numbers according to your configured call flows.
Message Collection
If a call cannot be transferred or requires follow-up, the AI can collect caller information and send a structured message to the appropriate contact.
Scheduling
The AI Receptionist can schedule appointments based on your configured calendar integrations and scheduling rules.
Multilingual Support
The AI Receptionist can operate in multilingual mode, allowing it to respond to Spanish-speaking callers in addition to English.
Language settings are configured at the account level.
Flexible Configuration
Unlike the Human Receptionist service, the AI Receptionist does not rely on receptionists quickly referencing information during live calls. Because of this, the AI can work with much larger knowledge sets and configurations.
There are no fixed limits on the number of:
FAQs
contacts
intake questions or data collection fields
This allows you to provide as much detail as needed about your business, services, pricing, policies, or troubleshooting steps.
The AI can quickly process and reference this information during conversations to provide accurate responses to callers.
Availability
The AI Receptionist is available 24 hours a day, 7 days a week.
Calls are handled according to your configured call flows and answering hours.
If your account also includes Human Receptionist service, calls can be routed between AI and human receptionists based on your configuration.
Where to Configure AI Receptionist Settings
AI Receptionist behavior is configured through the Abby Connect Portal.
Common configuration areas include:
Each of these areas is covered in more detail in the related setup articles.
Important Notes
AI Receptionist behavior is determined by the call handling rules configured in your portal.
Language support must be enabled for multilingual interactions.
Human Receptionist service can be used alongside AI Receptionist if your account includes both services.